Position Details
Reference Number 16428
Position Title Patient Navigator
Internal Only This position is open to employees of Peter MacCallum Cancer Centre only
Employment Type Permanent Full Time
Division Chief Operating Officer
Location Melbourne
Award Classification Award : Managers & Administrative Officers
Classification From: HS2 - Administrative Workers Grade 2
Classification To: HS2 - Administrative Workers Grade 2
Position Summary

Seeking Expressions of Interest from Internal Employees interested in the role of Patient Navigator.


At the Peter MacCallum Cancer Centre our patient care is delivered via a tumour stream model. This means that a patient’s care is coordinated and provided by a multi-disciplinary team of people who have specialist knowledge of a specific type of cancer.


The Patient Navigator is an integral member of this team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community needing assistance. The Patient Navigator resolves questions and concerns about how to organise appointments, change appointments or clarify appointment instructions.  If the caller needs clinician, input the Patient Navigator transfers the call to the most appropriate clinical staff member or service in a timely manner. They are an expert in supporting patient flow through the cancer care system and play an important role in facilitating timely patient access.


Patient Navigators are responsible for ensuring the patient’s diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated. This includes ensuring, where clinically appropriate, that multiple appointments are booked on the same day and or/ face to face consultation are replaced with video/telehealth consultations, to reduce the patients’ travel burden.


The Patient Navigator works closely with the tumour stream specialist nurses and doctors who will provide support and direction regarding daily work priorities.  This includes attending tumour stream based clinics to support the multi-disciplinary team to ensure the clinics run smoothly. In addition, the Patient Navigator provides administrative support for the weekly Multi-Disciplinary Meetings (MDMs) by ensuring all required patient diagnostic and pre-treatment assessment data is prepared and available for the meeting to facilitate timely treatment planning and recording of MDM outcomes.


The Patient Navigator also works closely with the Registrations and Referrals team to ensure that urgent patients are identified and prioritised quickly for Registration and first appointments.


For technical assistance with eRecruit please contact People and Change on Ext 96120 or email peopleandchange@petermac.org.

Selection Criteria Essential: Have you had any Health Experience?
Contact Person Ben Davey
Contact Number 03 8559 7785
Closing Date 17/02/2019
Position Description
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