Position Details
Reference Number 19561
Position Title Specialist Clinics Administration Officer
Employment Type Permanent Part Time
Division Chief Operating Officer
Location Melbourne
Award Classification Award : Managers & Administrative Officers
Classification From: HS1 - Managers / Administrative Workers Grade 1
Classification To: HS1 - Managers / Administrative Workers Grade 1
Position Summary

Outstanding candidates are encouraged to apply for positions now open at Peter MacCallum Cancer Centre – a place where our normal days are extraordinary; as are the people we care for.


Peter Mac is one of a handful of integrated cancer research, education and treatment centres in the world. Each day our team strives to provide the very best in cancer care, even better treatments and potential cancer cures for all people affected by cancer.


Globally, we are facing one of the most pivotal times in the pursuit of cancer cures, and Peter Mac stands at its forefront. Together, we aim to lead a new era of cancer prevention, care and discovery, supported by state-of-the-art facilities at our home within the Victorian Comprehensive Cancer Centre building.


Your role in our future.


The Specialist Clinics Administration Officer acts as the first point of contact in providing excellent customer service to patients, clinicians, and patient navigators needing assistance with patient arrivals (via clinic, Telehealth or phone), responding to patient enquiries, coordinating appointment bookings, and managing clinic templates. This position is permanent part-time, 48 hours per fortnight, working a rotating roster Monday to Friday. 


We are looking for innovative, driven and compassionate people to join Peter Mac, where the patient experience is fundamental towards providing the best possible care for our patients. If you have a passion for customer service and value working for a highly respected organisation where your contribution makes a fundamental difference in cancer care then we would love to hear from you. 


For further information about this opportunity, please review the position description or contact us for a confidential discussion.


Peter Mac offers its employees the following benefits:

  • Salary Packaging
  • Employee Assistance Program
  • Central City Location
  • Training and Development Program
Selection Criteria Essential: Experience and/or technical training in an administration setting.
Essential: Strong customer service skills, able to communicate effectively and respectfully with patients and staff.
Essential: Demonstrated skills in the use of IT systems, preferably in health care setting.
Desirable: Experience using patient administration systems, in particular iPM.
Desirable: Previous health service administration experience.
Contact Person Christian Areola
Contact Number 03 8559 8025
Contact Email Christian.Areola@petermac.org
Alternate Contact Person Sara Panozzo
Alternate Contact Number 03 8559 8025
Alternate Contact Email Sara.Panozzo@petermac.org
Closing Date 21/01/2021
Position Description
PD_SpecialistClinicsAdminOfficer_Dec2020.pdf Open
Application Guide PDF IconView Guide